Return Policy Page

Returns Policy

1.     If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 7 days of the delivery date.

2.     For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.

3.     For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.

Returns Policy per Category

Phones and Tablets

Phones, Tablets, Earphones & Headsets

7 Days; Return and refund

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Mobile & Tablet Accessories

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Fashion

Clothing, Apparel, Bags, Shoes & Accessories

7 Days; Return and refund.

Eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Women's Intimate Apparel & Men's Innerwear

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Eyewear, Jewellery & Watches

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Shoecare

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be

issued.

For overseas products, please refer to the product page to check the applicable return reasons

Beauty & Health

Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Appliances

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Computing & Gaming

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Other Peripherals & Accessories

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Software

Non-returnable

For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

TVs, Audios & Cameras

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Other Accessories

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Movies & Music

Non-returnable

Home & Living

Bedding & Bath

7 Days; Return and refund.

Eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies & Home Décor

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Kitchen & Dining, Furniture & Lighting

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Sports & Travel

Clothing, Apparel & Shoes

7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Luggage & Suitcase

7 Days; Return and refund.

Eligible for return if the item is "No longer needed".

Duffel Bags are not eligible for return if the item is "No longer needed".

For overseas products, please refer to the product page to check the applicable return reasons.

Outdoor Equipment’s, Team & Racket Sports

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Fitness & Other Sports Equipment

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Supplements

Non-returnable

Baby, Toys & Kids

Clothing, Apparel & Shoes

7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Toys & Games, Baby Care & Hygiene

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed". Toy vehicles are not eligible for refund

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Grocer's Shop

Non-returnable

Digital Goods

Non-returnable

Other Categories

Books & Stationery

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Pet Supplies

Non-returnable

Automotive & Motorcycles

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

For overseas products, please refer to the product page to check the applicable return reasons.

Medical & Industrial Equipment

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

For overseas products, please refer to the product page to check the applicable return reasons.

Lifestyle Products

7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Valid reasons to return an item

1.     Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

2.     Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

3.     Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

 

·       ***deduction of delivery charge from refunds amount.

·       Return policy can be edited anytime as per ekhanei.com.

·       Any item returned without original documentation will be rejected.

·       Ekhanei.com may test computers that are returned because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.

·       Due to personal configuration, inscription, on design on these products, the third-party seller is not required to accept returns or exchange unless the products are damaged/defective upon arrival or materially different from what was ordered.

·       All products packaging (such as boxes) and if application, certificate of authenticity, grading and appraisal must be returned with the item. Products missing all their applicability tags are not acceptable for return. 

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